General terms and conditions
On this page you will find the general terms and conditions used for all accommodation of Casas da Cabreira, unless otherwise stated in the description of each property.
“You” and “your” refer to the so-called party-leader, i.e. the person in whose name the booking is made and who represents the other members of the party.
Note: More information on the process of booking and ways of paying is to be found at our page “The way we work”.
You can book most accommodations for any given period; there are no fixed change days. However, a minimum stay of 3 days or more is required; and sometimes the owner may prefer consecutive bookings (i.e. without “gaps” in the agenda).
Bookings can be made through E-mail, or mail. If the accommodation is available you will receive confirmation as soon as possible.
Casas da Cabreira asks a deposit of 20% of the rent within 1 week after booking. The balance of the rent plus any surcharges or security deposit must be received at least 6 weeks prior to the commencement of your stay. If a booking is made 6 weeks or less prior to the commencement, the rent plus any surcharges or security deposit must be received in full within 3 working days. As such, payment must be received in full prior to the commencement of your stay.
Paying the deposit or total amount means agreement to these terms and conditions.
Ways of payment
Payments can be made in Euros into a Portuguese bank account.
Payments by credit card or with Paypal can be made in Euros, and incur a 2% charge as a contribution to the costs.
If you cancel your booking wholly or partly up to 6 weeks prior to the original date of arrival, the costs are 20% of the rent of the period that is cancelled, from 6 weeks to 1 week 90%, and after that 100%. Any paid surcharge or security deposit will be refunded, however only if you confirm your cancellation in writing by mail. It is strongly advised to take out holiday insurance.
If Casas da Cabreira is forced to cancel your reservation, the liability is limited to a refund of the deposit or the rent plus any surcharges or security deposit.
A deposit is not refundable if Casas da Cabreira cancels your booking due to lack of payment, or payment in time, of the balance plus any surcharges or security deposit.
Arrival and departure
You will receive a detailed description of the route to the property after the payment of the deposit.
On the day of your arrival the property is available from 4pm onwards. You are kindly requested to advise Casas da Cabreira beforehand at what time you expect to arrive, in order to arrange entrance to the property. Please note that arrivals later than 11pm are not always possible.
The tenancy terminates at 10am on the day of departure.
All prices are quoted in Euros.
The prices at this website are subject to alteration without prior notice. After booking the price of course is fixed.
Prices include the normal use of:
- gas, water, electricity and wood;
- bed linen, kitchen linen and towels (but no pool towels);
- cleaning at the end of your stay;
- the washing machine and/or other appliances (if available).
For some properties a security deposit is required (see the Particulars). This deposit is payable together with the balance of the rent, and will be refunded within 10 days after your departure, unless the property has been left in an unsatisfactory condition. In this case Casas da Cabreira will pay any costs, such as extra cleaning or breakages, from this deposit to the owner. The nature of the damage will be assessed in your presence no later than the day of departure. To allow time for the value of any damages to be determined, the remainder of the deposit is paid back during the month following the date of departure.
The house is cleaned before your arrival. It is appreciated if you keep and leave it as clean and tidy as possible. You will be asked to pay for extra cleaning if the property is left in an unreasonable condition.
Complaints must be reported immediately to Casas da Cabreira. In consultation with the owner Casas da Cabreira will try and find a solution.
During your stay you are responsible for the property and its contents and everything around it. Damages must be reported immediately to Casas da Cabreira and paid for to either Casas da Cabreira or directly to the owner. The property can be checked before you leave.
Casas da Cabreira is not liable or responsible for any injury, loss, damage or discomfort sustained by you or others.
This website, along with other information such as the directions to the properties, is put together as carefully as possible and in good faith. Casas da Cabreira is not responsible for consequences due to alterations made without their knowledge or unknown circumstances.
Since May 25th 2018 we are obliged to inform you about which privacy sensitive data we collect and for what purpose. This follows from the data protection EU law GDPR (General Data Protection Regulation).
With the following we inform you how and why we will use your personal details as good as possible.
Casas da Cabreira respects your right to privacy. With this privacy statement we inform you about the way we work and what is done with your information.
It is possible that the personal data, which you provide to us, will be shared with third parties, but only to other parties that are directly attached to your reservation, such as accommodation owners. Casas da Cabreira, will not under any circumstances, sell or publish customer information.
Browsing our Website
To make your reservation
When you book with us, we do need some personal data from you. These are your name, date of birth, address, telephone number(s) and an email address. This personal data will only be used for matters relating directly to your booking. We are legally required to share some of the information with the owner(s) of your holiday accommodation.
The owners are legally obliged to inform to SEF (the Portuguese Immigration Service) who will stay in their accommodation, when and for how long.
Personal Data Law
Casas da Cabreira respects the privacy of all users of this website and ensures that the personal information you provide to us stays confidential and is treated carefully. We use your information to process your booking and to provide you with information about your booking.
When you book an accommodation with us, we store the requested information that you provide us in our database. We work according the personal data protection act and your information will only be stored for the implementation of the reservation. Your information and that of the fellow travelers can be used by us to notify you of relevant travel related services. When you have made a booking, you can periodically receive service emails related to your booking.
We appreciate the trust you place in us and that is why they are extremely careful with your personal data. Your details as well as the data of the fellow travelers will, at all times, be protected and kept confidential. If you have any concerns, please contact us. At any time, you can request an overview of your data in our database. If you do not want your data to be used or held by us, please let us know.
If you do not want to receive any more emails from us, let us know in response to the first next email.
For any questions about this privacy statement, please send an e-mail to firstname.lastname@example.org
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